Thematic Reviews

Key Features and Benefits of Thematic:

1. Seamless Data Integration:

   • Connect Your Data: Integrate Thematic with various customer feedback channels, such as surveys, customer feedback platforms, or social media channels.

2. Advanced AI Engine:

   • Automatic Theme Generation: Thematic's AI algorithms automatically identify and extract relevant themes from your data, saving time and reducing human bias.
   • Accuracy and Consistency: AI algorithms apply consistent criteria for identifying themes, minimizing the risk of human error and bias.

3. Intuitive Theme Visualization:

   • Interactive Dashboards: Present insights in an easy-to-understand format using interactive dashboards, insightful charts, and word clouds.

4. Granular Theme Exploration:

   • Filter Feedback: Filter feedback by theme, sentiment, or customer segment to comprehensively understand what drives customer satisfaction or dissatisfaction.

5. Actionable Insights:

   • Data-Driven Decisions: Leverage insights to prioritize product improvements, refine marketing strategies, personalize customer interactions, and enhance the overall customer experience.

6. Scalability and Real-Time Analysis:

   • Handle Exponentially More Data: Thematic can handle exponentially more data than human teams, allowing for real-time analysis and immediate action.
   • Real-Time Analysis: Analyze customer feedback in real-time and take immediate action.

7. Customization and Collaboration:

   • Refine and Customize Themes: Review and refine the automatically generated themes to ensure they align with your research goals and objectives.
   • Share and Collaborate: Easily share findings with stakeholders, colleagues, or clients through customizable reports and presentations.

8. Security and Compliance:

   • SOC 2 Type II and GDPR Compliant: Ensure data security and compliance with regulatory standards.
   • PII Cleaning: Automatically redact data to ease the use of feedback in a safe and compliant manner.

9. Built-in Parallel Processing & Load Balancing: Enhance processing efficiency with built-in parallel processing and load balancing.

10. Multi-region Support: Support for multi-region data integration and analysis.

These features and benefits collectively make Thematic a powerful tool for transforming customer feedback into actionable insights, enhancing decision-making processes, and improving customer experiences.

Thematic offers a simple and flexible pricing model to help organizations drive exceptional experience and product outcomes from unstructured feedback at scale. The pricing plans are designed to suit different types of organizations and their specific needs.

Here are the available plans:

1. Starter: This plan is suitable for NPS/CSAT surveys with 200 to 1,000 responses per month. It includes up to 1,000 pieces of feedback/month and 1 dataset. Email support is provided.

2. Professional: This plan is for companies that need a rounded customer feedback solution. It starts from 2,000 pieces of feedback/month and includes 1 to 3 datasets. Customer Success support is provided.

3. Enterprise: This plan is for organizations that need scale, speed, and enterprise-level features. It scales to millions of pieces of feedback and provides a unified view across datasets. It includes SOC2 or custom security review, hosting on country-specific servers, and a dedicated Customer Success manager. Survey design & monthly reporting services are also provided.

For specific pricing details, it's recommended to get a quote directly from Thematic. Thematic also offers a free trial on your dataset to see the platform in action and learn how Thematic can solve your specific pain points. Thematic works across hundreds of languages and provides the most accurate analysis of your data. They also offer one-off projects and work with agencies. An API is also available for integration purposes.

Please note that the above information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, please visit the official Thematic website.